Refund policy

Digital products

Avenkind currently sells downloadable digital products. No physical item is shipped, so physical returns and exchanges do not apply.

Because digital files cannot be returned once delivered or accessed, purchases are generally final and non-refundable, except where a refund is required by applicable law.

File or delivery problems

If you receive the wrong file, a file is incomplete or corrupted, or your download link does not arrive or work, contact us at support@avenkind.com. Please include the email address used at checkout and your order number if available.

We will first try to restore access, resend the download link, or provide a corrected file. If we cannot provide the purchased product, we will offer an appropriate replacement or refund.

Duplicate purchases and billing errors

If you believe you were charged more than once for the same purchase or charged in error, contact us promptly at support@avenkind.com so we can review the transaction.

Refund processing

If a refund is approved, it will be issued to the original payment method. Shopify and your bank or card provider may require additional processing time before the refund appears in your account.

Nothing in this policy limits any rights you may have under applicable consumer law.

Last updated: September 2, 2026.